Refund policy

At CHITON, customer satisfaction is our priority. Due to the nature of skincare and cosmetic products, please review our policy carefully.

Returns

Products may only be returned if:

• The item is damaged, defective, or incorrect upon delivery.
• The return request is made at the time of delivery before accepting the shipment.

For hygiene and safety reasons, we cannot accept returns for opened or used products.

Refunds

If your return request is approved:

• Refunds will be processed using the same payment method used for the purchase.
• Refunds may take 7–14 business days depending on your bank or payment provider.

Shipping fees are non-refundable unless the error was caused by CHITON.

Exchanges

We replace products only if they are damaged, defective, or incorrect.